ProofsheetProofsheet support
Answers about loading a roll, developing it, exporting proof sheets, running a crew roll and managing Proofsheet Pro. For anything else, email us using the contact details at the bottom of this page and include your iPhone model, your iOS version and what happened.
Coming soon to iPhone
How do I contact support?
Email us using the contact block at the end of this page. Include your iPhone model, iOS version and what happened.
Contact us
Email support@dziby.com. Tell us the app name, your iPhone model and iOS version, and what happened. We read every message and usually reply within two business days.
Frequently asked questions
Why can't I see my photos after shooting?
By design. Frames stay hidden until the roll develops, either when it ends or at the time you chose.
Can I develop a roll early?
Yes. Develop now is always available.
Where are my photos?
Undeveloped frames live inside Proofsheet. Developed photos, sheets and reels are saved to your Photos library when you allow add-only access.
How does a friend join my crew roll?
Send the ticket link or QR code. They tap the link or scan the QR in the app.
How do I collect the crew's photos?
Friends tap Send to the host and share through AirDrop or a chat. The host taps Collect frames and picks the photos.
How do I restore my purchases?
Use Restore purchases in the app, signed in with the Apple ID you bought with.
How do I cancel Pro?
Open iPhone Settings > your name > Subscriptions, and choose Proofsheet. Pro stays on until the end of the paid period.
How do I ask for a refund?
Apple handles purchases. Request a refund at reportaproblem.apple.com.
How do I delete my data?
Settings > Delete all Proofsheet data removes rolls, sheets and settings from the phone. Photos already saved to your library stay there.
Which languages are supported?
English and Russian.
